Shapermint's live chat bot saves its customer service during COVID-19

Shapermint’s investment in an automated chat bot allowed it to answer basic questions and automate 70% of customer chats, so it did not have to hire more staff during its sales boom.

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7 Ways to Win at Customer Service with a Customer Support Chatbot + Live Chat Support in 2020, by Larry Kim, Marketing and Entrepreneurship

Email Marketing 2020

Creating a Customer Service Workflow with Automated Chatbots - Rep

Direct Relief's chatbot helps organizations quickly offer help

Chatbots provide millions with COVID-19 information every day, but they can be improved - here's how

Automate Customer Service Without Losing The Human Touch with LiveChat & ChatBot Integration

Chatbots For Customer Service Can Save Businesses $8 Billion a Year - Not Rocket Science: The Rocket Talk Blog- Tech & Company News

How Mobile Engagement Is Shifting Customer Experience (And Commerce) As We Know It

How Chat Bots Can Reduce Customer Service Costs

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How COVID-19 has changed the B2B buyer behavior - Zen Media

Automate Customer Service Without Losing The Human Touch with LiveChat & ChatBot Integration